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I ask whether the other Apple Store in the city (far away) could help me: They cannot say and won't even tell me whether they have a phone in store, but expect me to just go and hope. Obviously this is a problem / impossible in today's world for both work and personal life! So I ask for a replacement phone for the 2-3 days: Nope. So effectively they're telling me: Sorry, but please get lost with a phone that we completely broke and live without a phone for 2-3 days. However they don't actually have a phone in the store and I should come back in 2-3 days to get and pay for my replacement. They say I need to replace the complete phone for 99€, which I find disappointing, but am willing to do. The problem: After the "repair" half of the screen of the before-perfectly-working phone now doesn't work anymore, which makes the phone practically unusable.
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When I came back, they tell me they discovered some unexpected water damage in the phone (which I assume could have come from showing the QR-code for the Genius bar appointment outside - it was raining and I had a cracked screen after all.).
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After talking to someone for 15 minutes they kept my phone and told me to come back in 1h and pay the 29€ since I have Apple Care+ for that phone.
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The story: I went to the official Apple store in Berlin to get a screen crack on my #iPhone (I assume the most common issue) repaired. I'm writing this for potential new or current Apple customers to shed light on how Apple treats their customers in after-sales, I just feel like it's just the right thing to do. I'm a very calm person and this is the first time I've ever complained about any service ever ever ?. Apple you suck.Īpple just told me to live without a phone for 2-3 daysĪpple just managed to deliver the most horrible, non-customer-centric, and ultimately heartless customer service that I've ever received in my entire life. Honestly why they have so many of these stores worldwide is to do maintenance on their &^%**& products.
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They have an update every three weeks, and I've definitely noticed reduced battery life in products after these said updates.
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You also can't use Skype screenshare unless you watch a 45 min video "how to"and downloading simple apps is also insanely made difficult. The email system is the stupidest thing I've ever seen, like who invents these schematics? Apple service/software is like the Cleveland browns/detroit lions of the phone_OS world. Have you ever tried their MacBooks? I commonly tell people about how useless they are. Now I know this is long but I've been dealing with this about 2 days already so I wanted to share this rich amazing experience. again just to update an app.oh and I chatted with customer service twice and these clowns had no solutions and just wasted about 2 hours of my life. even tried to change the payment address as well. after that I tried to log in with the new Apple ID I created and I kept getting prompted to re enter this bs info in an endless cycle. when it did eventually, I had to restart as I had no access to wifi or cell signal. I tried to update this number only to find im in limbo for 13 days for no known reason.I tried making a new ID but I couldn't add a new credit card and the stupid device automatically shut off and showed "device recovering data" and took 45 mins to restart. what guarantee do I have ill get the money back? I tried the route of using a backup ID but found out it was tied to an old number I no longer use. They say to list a new credit card then ask for a refund: not interested.
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Ok so where do I begin? I tried to do a simple update on a mobile gaming app, but Apple wants my credit card info so they can charge me $25 for subscriptions that I no longer use and have removed otherwise I can't update a free app. Apple: reinventing the wheel but making it in a way where its as worthless was possible.